WhatsApp Business, a product of Meta, is a unique application designed to help businesses establish a presence on the popular messaging platform, WhatsApp. This innovative tool allows businesses to communicate more effectively with their customers, thereby fostering growth and development.
One of the key features of WhatsApp Business is its ability to support both personal and business phone numbers on the same device. This means that users can have both WhatsApp Business and WhatsApp Messenger installed on the same phone, each registered with a different number.
Features of WhatsApp Business
WhatsApp Business offers a range of features that are not available in the standard WhatsApp Messenger. These include:
- Business Profile: Businesses can create a comprehensive profile that includes valuable information such as their website, location, and contact details. This helps customers find the information they need quickly and easily.
- Business Messaging Tools: WhatsApp Business provides tools that allow businesses to be more responsive to their customers. For example, businesses can use Away messages to let customers know when they are unavailable, and Greeting messages to welcome customers when they first message the business.
- Landline/Fixed Number Support: Businesses can use a landline or fixed phone number with WhatsApp Business. Customers can then send messages to this number. During the verification process, businesses can choose the "Call me" option to receive the verification code via a phone call.
- WhatsApp Web: Businesses can respond to customer messages directly from a computer's browser, making communication more efficient.
WhatsApp Business is built on the same platform as WhatsApp Messenger, and includes all the features that users have come to rely on. These include the ability to send multimedia messages, make free calls, send free international messages, participate in group chats, and send offline messages. Please note that data charges may apply, and users should contact their provider for details.
It's important to note that once a chat backup from WhatsApp Messenger is restored to WhatsApp Business, it cannot be restored back to WhatsApp Messenger. Therefore, it is recommended that users copy the WhatsApp Messenger backup on their phone to their computer before they start using WhatsApp Business.
WhatsApp Business welcomes feedback, questions, and concerns from its users. Users can reach out to the support team via email. They can also follow WhatsApp Business on Twitter for the latest updates and information.
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- Standard WhatsApp features available.
- Connecting additional services.
- Allows you to select the type of business account.
- Create newsletter message templates.
- Customize your welcome message.
- Russian language support.
- Works for free.
- Cannot share with colleagues.
- Account may be blocked due to bulk messaging.
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